Exactly what we check, and what we don't
Every record is a list of dated facts. Here is how each one gets there.
The eight checks
- IdentityWe confirm the name on the record matches the license, certification and insurance documents we check.
- CertificationConfirmed by email or phone with the body that issued it. We never accept a screenshot.
- State licenseLooked up on the state board’s public search, where a license exists for the work. If none is held, the record says so plainly.
- Discipline recordsWe search the public discipline records that exist for the license or certification, and record the date we searched.
- Liability insuranceWe see the insurance certificate and record the carrier and expiry date.
- Years in practiceAs stated by the practitioner, and labelled self-reported.
- What they work withAs stated by the practitioner, and labelled self-reported.
- FeesAs published by the practitioner, including whether they offer a sliding scale.
"Last checked"
Every record carries its date
Records are re-checked at least once a year. Insurance is re-checked when it expires, and licenses are re-checked on a schedule.
If a record goes out of date, the date shows it. We don't hide an old check behind a fresh-looking page.
What we don't check
The parts only you can judge
- Outcomes.
- Client satisfaction.
- Style.
- Whether someone is a fit for you.
If something on a record is wrong